Do you feel trapped in a difficult ongoing conversation with a coworker or boss? Does it seem impossible to move from conflict to constructive dialogue? Professionals face difficult conversations every day, and handling them well is critical to success in the workplace. This course shows participants how to approach difficult conversations with confidence, proper preparation, execution and follow-up to achieve successful communication in the workplace.
About the speaker:
Veronica Frenkel is known by her clients as the “Boss Whisperer.” As President of Pathways Consulting, a Reno-based leadership coaching and training company, Veronica passionately helps businesses reduce their turnover costs, retain and unleash the talents of their best people, and accelerate innovation and results by thoughtfully moving managers from command-and-control management to inspire-and-engage leadership that leverages high-impact influence and communication skills.
A certified leadership and professional coach and trainer with an authentic, accessible style, Veronica has an uncanny ability to build the people skills and confidence of leaders at all levels, and she has a passion for working with front-line and newly-promoted managers whose success invariably drives organizational outcomes. Veronica also brings her 20+ years of experience delivering high-impact, inspirational workshops and fearless, skilled facilitation to organizations that want to leverage teamwork and diversity, unleash innovation, avoid the high cost of common team challenges, and jump-start their results.
Veronica holds an MA in Human Resources Management from Webster University, and holds certifications in NLP, Myers-Briggs, Crucial Conversations, Power/Influence Coaching, Executive Coaching, John Maxwell Leadership, and Lominger Leadership, among others.
Topic: NCET Biz Cafe | Veronica Frenkel | Sept 16, 2020
Time: Sep 16, 2020 02:00 PM Pacific Time (US and Canada)
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