NCET Biz Tips: PacStates offers one company, one call, and community support

NCET helps you explore business and technology

By Dave Archer

Northern Nevada is one of the premier locations in the United States for business and the development of new services and technologies. In the digital age, connectivity is essential for all businesses. At the end of the day, technology just needs to work, and PacStates works 24/7 to make that happen.

After more than 30 years of business, this locally founded company has seen the technology needs of Northern Nevada’s businesses and community change. Through that evolution, the company has ensured its clients have the highest quality business communications tools and infrastructure available. 

Tim and Patti Madden founded the company as Pacific States Communications in 1986.

 Then, in 2006, Patti took over as president, and Michael Buis became CEO of the company.  In 2016, Buis was named a partner in the company. Together, Patti and Michael lead PacStates, upholding and strengthening the company’s core values and fundamentals.

In 2018, the company recently underwent a rebranding and created an IT support division to provide managed business technology and telecommunication services.

“Ever since we introduced voice over IP premise systems in 2002, we’ve been asked by our clients to take on IT projects and support,” Buis said. “Now, we are in a position to provide 24/7 desktop and server monitoring and support. So, we rebranded 18 months ago to reflect our full line of services better.”

Now, PacStates offers business phones and services, including premise VOIP, cloud VoIP services, contact center, and legacy systems support. Another line of PacStates services is cabling and network infrastructure, including full-service network infrastructure design and installation.

For IT Managed Services, PacStates provides 24/7 IT support for all of an organization’s network and communications systems. PacStates also offers carrier services and will coordinate with internet providers to save its customers frustration and expense.

At the core of the company is its values.

“Everything we’ve done is around our company culture,” Buis said. “Our vision for the company is empowering people, companies, and communities. We believe integrity matters.”

The company’s culture also places a high value on philanthropy and community involvement.

“We’re very community-oriented,” Buis said. “Giving back to the community has always been at the heart of PacStates’ work.”

The company actively supports the Economic Development Authority of Western Nevada, the Reno Rodeo, the Better Business Bureau, the Great Reno Balloon Race, and the Miss Reno, Sparks, Washoe County Scholarship Program. Employees are also encouraged to participate in organizations of their choice individually. 

“A lot of people just say integrity, responsibility,” Buis said. “We put some teeth behind it. We put people and families first and do what’s right even when it hurts.”

Learn more about PacStates and how it has integrated business technology, providing one company, one call approach during NCET’s Tech Wednesday event from 5:30–7:30 p.m. on Dec. 11.  Tickets and more info at NCETwed.org.

Dave Archer is president/CEO of NCET, which produces educational and networking events to help people explore business and technology.