Las Vegas is a people town, and retail is a people business. So the question arises: How can retailers hire and train people to provide better customer service and build customer loyalty? “The key to developing loyal customers is creating a connection between employees, customers and brand,” said Steve Nachwalter, principal of Nachwalter Consulting Group, a global management consultancy based in Las Vegas.
No business can eliminate the risk of exposure to a lawsuit. The good news is that any business can significantly reduce its exposure with a risk mitigation strategy. Commonly, the focus of such a strategy is to minimize accidents and injuries to employees, customers and the business itself. But equally important is a plan for how to address a judgment if your business gets sued and loses.
When David Knight founded the data-trading platform Terbine last year in the Bay Area, he immediately recognized the saturation of startups in the Silicon Valley and the high cost of doing business there, and he set out to relocate. The serial entrepreneur narrowed his search to two possibilities: Austin, Texas, and Las Vegas, with Southern Nevada emerging as the front-runner.
Most of the young entrepreneurs Zachary Miles encounters at UNLV’s small business development center have can-do attitudes. That’s not surprising given the emerging tech scene in Las Vegas. But some, Miles said, take that confidence a bit too far — to the point of not being able to take criticism.
Starting a company is hard. As many as 85 percent of businesses fail during their first year in operation. Even after 10 years running, companies can fold at the drop of a hat due to a dwindling customer base, shaky business plan or overambitious expansion. In the wake of the recession, finding a winning formula […]
Persuading tech companies to move to Las Vegas can be a tough sell. The valley has a budding geek scene but sorely lacks educated workers, investment cash and job growth. UNLV is a research lightweight, and the few technical students it does produce often bolt town. Moreover, Las Vegas faces increasing competition from other cities […]
Business partners Bob King and Larry Stevens took their bright idea to the bank last fall. By the time they were done, the lighting salesmen were on track to expand their 13-year-old company. “We’ve been leasing space for the last 12 years,” said King, president and CEO of Design Concepts Inc. (known locally as DCI), […]