Relationships are fundamental to business, and in a fast-paced digital world, they are challenging to foster authentically. Stiff competition, as well as (what seems like) much less customer loyalty, demands strong relationships to keep business. How does a business successfully demonstrate core relationship values like trust and availability to customers? CRM (customer relationship management) software, often mischaracterized as strictly a tool for salespeople, actually can both operationalize and demonstrate a company’s commitment to its customers, for good or bad.
Technology has permeated our lives and revolutionized the way we do business. Love it or hate it, we cannot hide from it or do business without it. The endless development of technology (hardware and software), however, can contribute to workplace anxiety and stress, affecting company performance and organizational stability.
When you respected the flashing red lights and pulled to the side of the road yesterday, the ambulance that raced past you was supported by a dense web of technology that delivers quality emergency medical service cost-efficiently, by a private not-for-profit agency that receives no tax support. Consider this: The REMSA ambulance, one of 44 to serve Washoe County, probably began its trip from a location that logarithms had already identified as close to places of greatest need on Tuesday afternoons.
Another tech startup is calling Reno home. Software service company Alchemy announced recently that it chose Reno as the site for its new corporate headquarters. The company cited Reno-Tahoe’s business-friendly environment, quality of life and the growth in the number of companies moving to the region as one reason for its decision to base itself in the area.
As companies and professionals seek to maximize efficiency and responsiveness to gain a competitive edge, they are increasingly looking to niche apps and software-as-a-service (SaaS) solutions that are focused on meeting very particular needs.
When I meet new people, and tell them I work for a Travel Agency, they usually say, OH, they STILL exist. Yes, and they use technology to streamline the travel process! To be competitive, travel agencies must use the latest tools to provide superior service. This ranges from the Travel Agency Systems to tools that help manage groups and events.
An entrepreneur who launches a software company can get down to work about any place that has a table, a chair and decent wi-fi access. But what about entrepreneurs with great ideas for hardware, the things that exist in the real world? Where will they find the tools they need to create a prototype? And perhaps more important, how will they learn to use the tools?
You’ve heard of software as a service and its benefits, but is it going to work for your organization, and do the benefits outweigh the disadvantages? The term “software as a service” has been thrown around the IT world for the last 10 years, and over the last few years has gained consumer momentum. But now more than just software is being offered as a service, including hardware/infrastructure (IaaS), storage (SaaS), and pretty much anything you can think of (XaaS).
We are consumed with the Internet of Things, abbreviated as the IoT. The next step is the Internet of People (IoP). IoT has taken over significant mind-share and is being used by virtually every sector of technology. Sure, the proliferation of sensors, low cost radio chipsets and software stacks which can be implemented inexpensively are causing a Tsunami of entries into this niche. But be forewarned: Too many people will not use the gadgetry if it is at all necessary to install it with wizards and options.