Many leaders rise to success by solving complex problems; putting knowledge into action. Sometimes that strength can become a glaring weakness. When we’re recognized for a strength, our tendency is to use it – again and again. It feels good and gives us confidence. That may not seem problematic. After all, you get paid to find solutions to challenges. But does the intelligence in your organization flow only from you to others?
When I was a kid, I remember running home from school every day to watch Star Trek (think: M-5 from the episode titled “The Ultimate Computer”). Thirty years later, I am still a sci-fi nerd, so it’s a bit surreal to watch as artificial intelligence (AI) begins displacing jobs like M-5 did on the Enterprise. Today the speed in which technology is changing our society is head spinning.
Emotional Intelligence has become a hot topic in the business world over the last decade. With the advent of more research on the subject providing evidence that EQ matters, we’re beginning to understand the profound impact that emotions have on long-term success in all areas of life. There is confusion about what EQ means. Here’s the best definition I’ve found: It is the capacity to recognize our own feelings and those of others, to manage our emotions, and to interact effectively with others.
Technology has provided the tools to do the basics better, faster and more precisely. But those tools are only tools and they require sophistication, user training and regular sharpening to do the job of running basic business functions and provide the data necessary to manage operations, sales and client satisfaction.