To Boldly Go …
Into High-Stakes, Challenging Conversations
Veronica Frenkel – Pathways Consulting, LLC
Wednesday, Sept 16 – Free Live Stream from 3 – 4 pm
Online Networking from 2:30 – 3 pm
Zoom info below
Whether sharing bad news with a client, delivering constructive feedback to a team member, or talking with a colleague about an uncomfortable issue, difficult conversations are a regular part of our professional lives and often take a large mental and emotional toll. Many of us may avoid difficult conversations for these reasons, or we may find ourselves ill prepared when we try to have them. Without the skills to successfully navigate these challenging, yet inevitable, moments, our performance and our business results may suffer.
During this NCET Biz Cafe, you will learn concrete tools for managing these tough conversations in a way that improves both your results and your relationships, even in high-stakes situations and with “difficult people.” We will explore a framework that helps us understand why some conversations are just so darn hard (and why we’re not alone in wanting to avoid them!). And you’ll walk away with proven strategies and techniques that will give you greater confidence and capability to handle even the most daunting dialogues, resolve misunderstandings, and discover fresh ideas and opportunities with others.
Here are five bullet points about what we’ll be discussing:
- Identify crucial conversations in your professional and personal environments that might be challenging, yet important to manage well.
- Recognize signs that a conversation is escalating or becoming stressful, for us or for the other person.
- Demystify the mental process that often leads us into miscommunication and may leave us feeling stuck and struggling to respond.
- Utilize key techniques for regaining control of our thoughts and emotions, thereby opening the door to more options for action.
- Learn helpful communication strategies that will help you maintain calm confidence, build understanding and common ground, and find a collaborative resolution with the other person.
About our speaker:
Veronica Frenkel is known by her clients as the “Boss Whisperer.” As President of Pathways Consulting, a Reno-based leadership coaching and training company, Veronica passionately helps businesses reduce their turnover costs, retain and unleash the talents of their best people, and accelerate innovation and results by thoughtfully moving managers from command-and-control management to inspire-and-engage leadership that leverages high-impact influence and communication skills.
A certified leadership and professional coach and trainer with an authentic, accessible style, Veronica has an uncanny ability to build the people skills and confidence of leaders at all levels, and she has a passion for working with front-line and newly-promoted managers whose success invariably drives organizational outcomes. Veronica also brings her 20+ years of experience delivering high-impact, inspirational workshops and fearless, skilled facilitation to organizations that want to leverage teamwork and diversity, unleash innovation, avoid the high cost of common team challenges, and jump-start their results.
Veronica holds an MA in Human Resources Management from Webster University, and holds certifications in NLP, Myers-Briggs, Crucial Conversations, Power/Influence Coaching, Executive Coaching, John Maxwell Leadership, and Lominger Leadership, among others.
Topic: NCET Biz Cafe | Veronica Frenkel | Sept 16, 2020
Time: Sep 16, 2020 02:00 PM Pacific Time (US and Canada)
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Meeting ID: 834 2884 2737
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