On March 25, 2015, Reno City Council approved the new Business First Program, designed to help people start or expand a business in the City of Reno by allowing prospective or active business owners to meet face-to-face with staff professionals and access essential resources to facilitate the business licensing process.
The program, developed by the Community Development department’s Business License Division, commits to improving customer service and making the City of Reno an attractive location to do business. The City’s goal is to ensure that participants have an opportunity to ask questions, receive answers, and interact with a wide array of staff professionals from government and non-government entities involved in the business licensing process. The key functions of the Business First Program are:
Business First Hotline: 775-334-4636
By utilizing the existing City call center, Reno Direct, customers will have convenient access to a direct hotline. Reno Direct operators have received training on the most frequently asked business licensing questions and are able to relay this information to customers. In the event that a business owner’s question needs a more in-depth answer, Reno Direct operators can instant message business licensing representatives for additional information or connect the customer with the business licensing representative. Answers to most questions will be handled in one contact session.
Licensing by Appointment
Licensing by appointment will streamline the licensing process, saving customer’s time and processing applications quicker. Licensing appointments can be scheduled online, via e-mail, or by phone. The customer will complete a brief questionnaire to determine the necessary staff and forms required during the appointment. Using this information, staff will schedule the appropriate departments and entities involved with the business review based on the customer’s needs. Business owners will be given individual time to review all forms, fees, and answer questions in one session. Businesses may either apply during the appointment or schedule a future appointment for application submission. By meeting staff from various departments, customers will have a point of contact throughout the application process.
The Regional Business License and Permits Program (Accela Civic Platform) will go live the first quarter of 2016. The platform will allow customers to access business licensing services 24/7. Business owners will be able to apply for a license, follow the application progress, renew their license, or make changes to their business information online.
For more information, visit Reno.gov/Business.