Technology developments are giving outsourcing firms new tools to deliver business services more effectively. Cloud services, collaboration tools and communication advancements make it possible for outsource providers to deliver these services more efficiently and often at a lower cost.
Growing mid-sized businesses will eventually reach a fork in the road where they have to decide whether to integrate or continue outsourcing. The decision can be difficult. Vertical integration — when a company takes ownership of its supply chain — can give businesses greater control over costs, efficiency and product quality. But continuing to outsource portions of your supply chain allows you to focus on your core business while still relying on trusted business partners.