As the saying goes, there’s never enough time. But we all know that there is!! Good Time Management and Priority Setting skills put us in a position to know what is most important, right now, and to get that completed first and on time. So whether it is your goal to lose 10 pounds or to create a better relationship with an old friend or relative, or meeting your productivity objectives for the year, you need to be clear on those intentions and develop a plan for achievement.
As Nate Pearson builds TrainerRoad, he knows he can sell potential new employees on the outdoors lifestyle of Northern Nevada, its affordable housing and the financial advantages of working in Nevada. But Pearson knows that he needs to deliver something more — a work environment rivaling those in Silicon Valley — to attract and retain the top engineering and technology talent that will power the future growth of TrainerRoad. In five years, the company has grown from a startup-on-a-shoestring to a 55-person staff.
When I meet new people, and tell them I work for a Travel Agency, they usually say, OH, they STILL exist. Yes, and they use technology to streamline the travel process! To be competitive, travel agencies must use the latest tools to provide superior service. This ranges from the Travel Agency Systems to tools that help manage groups and events.
Over the past 15 years, I’ve worked with thousands of leaders and employees on employee engagement, and I now have a massive list of things employees despise about engagement surveys. Here are three things your employees wish you would stop doing.
Small businesses are the backbone of our country. They are what make our communities great, and have a great deal of economic impact. But, many small business owners haven’t fully embraced that “thing” we are on hundreds of times a day – the Internet. Companies like Amazon are crushing the little guy by making online commerce easy, leaving small businesses in the dust. Part of the reason for this is poor design.
The vision to build Northern Nevada’s economic future on sectors such as advanced manufacturing and advanced logistics can become a reality only if the region’s workforce has the skills that new and expanding employers require. The Pennington Applied Technology Center at Truckee Meadows Community College has a long and rich history of teaching residents the skills they need for technical jobs and updating those skills to keep workers competitive when new technologies create new employment opportunities.
Your customers are constantly using social media, and their devotion creates an opportunity to provide the kind of exceptional service that builds customers for life. Like any initiative to strengthen profits, effective use of social media for customer service requires strategy, commitment and ongoing attention. But the rewards — higher customer spending, real customer relationships, an inside look at what customers are thinking — make the investment worthwhile. Bain Media estimates that customers increase their spending by 20 to 40 percent with companies that have engaged their customer-service requests on social media.